- What's an eSIM?
- Download your eSIM
- Activate on eSIM
- How to find your EID Number
- Get help
- FAQ
What's an eSIM?
- Embedded SIM (eSIM) is just a SIM card gone digital. Like a SIM card, an eSIM provides your connection to the Metro by
T-Mobile network. - eSIM provides an easier device set up experience, without the need to insert or replace a physical SIM card.
Download your eSIM
I purchased a new Metro device activated on eSIM
Before you begin, power on your device, and make sure you’re connected to
Apple iPhone
- Duringthe initial setup, you will see "Setting Up Cellular" screen. Your device will automatically download your eSIM profile and you will be connected to the
T-Mobile network.
Samsung
- Duringthe initial setup, you will see the "Preparing for mobile connection" screen. Your device will automatically download your eSIM profile and you will be connected to the
T-Mobile network.
Google Pixel
- Duringthe initial setup, you will see the "Connect to Metro by
T-Mobile " screen. Tap on ‘Connect’ to download your eSIM profile and you will be connected to theT-Mobile network.
Motorola
- Duringthe initial setup, you will see the "Use Metro by
T-Mobile " screen. Tap on ‘Activate’ to download your eSIM profile and you will be connected to theT-Mobile network.
Other
- Duringthe initial setup, you will see the "Connect to Metro by
T-Mobile " screen. Tap on ‘Connect’ to download your eSIM profile and you will be connected to theT-Mobile network.
I brought my own eSIM compatible device and activated on eSIM
Before you begin, make sure you’re connected to
Apple iPhone
- Watch for a Notification on your device that an eSIM from Metro by
T-Mobile is ready to be set up on your phone - Tap the Notification to download your eSIM and connect to the
T-Mobile network
If you did not receive the Notification, follow these steps:
- From your home screen, tap Settings > Cellular > Add eSIM
- Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below
- Tap Add Cellular Plan
Samsung
- Watch for a Notification on your device that Your eSIM is ready to add
- Tap ‘Add eSIM’ on the notification to download your eSIM and connect to the
T-Mobile network
If you didn’t receive the Notification, follow these steps:
- From your home screen, tapSettings>Connections>SIM Manager>Add eSIM
- SelectMetro by
T-Mobile , thenAddto download your eSIM and connect to theT-Mobile Network
Google Pixel
- Watch for a Notification on your device that Your Metro by
T-Mobile eSIM is ready to add - Tap the notification and Tap ‘Connect’ to download your eSIM and connect to the
T-Mobile network
If you didn’t receive the Notification, follow these steps:
- From your home screen, tapSettings>Network & Internet
- Next toSIMs, choose the plus symbol (+)
- TapDownload your eSIM>Next
- SelectMetro by
T-Mobile , thenActivateto download your eSIM and connect to theT-Mobile Network - Once your eSIM finishes downloading, tapSettings> Metro by
T-Mobile and turn onUse eSIM - TapSwitch to Metro by
T-Mobile to connect to theT-Mobile Network
If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call:1-800-937-8997. To find your IMEI and EID dial *#06# from your phone.
Motorola
- From your home screen, tapSettings>Network & Internet
- Next toMobile network, choose the plus symbol (+)
- TapDownload a SIM instead>Next
- SelectMetro by
T-Mobile , then Downloadto download your eSIM and connect to theT-Mobile Network - Once your eSIM finishes downloading, tapSettings> Metro by
T-Mobile and turn onUse SIM - TapTurn on Metro by
T-Mobile to connect to theT-Mobile Network
If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call:1-800-937-8997. To find your IMEI and EID dial *#06# from your phone.
Other
- From your home screen, tapSettings>Network & Internet
- Choose Add SIM
- Tap Set up an eSIM
- Select Metro by
T-Mobile , then Set up to download your eSIM and connect to theT-Mobile Network - Once your eSIM finishes downloading, tap Settings > Metro by
T-Mobile and Toggle SIM OFF to ON - Tap TURN ON to connect to the
T-Mobile Network
- SM-DP+ Address:
T-MOBILE .GDSB.NET - Activation code:[Blank]
- Confirmation code: [Blank]
Still having issues?
- Make sure you’ve already activated your eSIM online or with a Metro by
T-Mobile support team. - Update your device software to the latest version.
- Connect your device to
Wi-Fi and make sure you can access the internet. - Follow the steps listed above to finish activating your eSIM.
Activate on eSIM
- Is my device eSIM compatible?
- Apple - iPhone XR and above
- Samsung - Galaxy S Series and Note 20 and Above
- Google - Pixel 7 and above
- Motorola - Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023
- TCL- TCL 50 XL 5G
- How do I Activate my eSIM compatible device?
- New customers can Activate from the Metro by
T-Mobile website - Existing customers can switch to an eSIM compatible device by going to Switch Device in MyAccount
- Call Metro Customer CARE (1-888-8metro8)
- Go to a Metro-by-
T-Mobile Store (Find a store)
- New customers can Activate from the Metro by
- What if my device is not eSIM compatible?
- If you need a Metro by
T-Mobile SIM card, see our SIM card page to order online. You can also find one in a Metro by T-Mobile store
- If you need a Metro by
How to find your EID number:
- Apple iPhone
Go to Settings > General > About - Android
Go to Settings > About Phone > SIM Status or Status Information
Get help
- Metro by
T-Mobile Help and Support.
FAQ
What devices support eSIM at Metro by T-Mobile ?
- Apple - iPhone XR and above
- Samsung - Galaxy S Series and Note 20 and Above
- Google - Pixel 7 and above
- Motorola- Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023
- TCL- TCL 50 XL 5G
Can I use the same rate plan on eSIM as I do for a physical SIM? Can I keep my current rate plan when I move to eSIM?
Yes! When you activate a new line of service for your smartphone’s eSIM, you will have the same rate plan choices you would for a physical SIM. If you want to swap your existing Metro-by-
Can my Metro by T-Mobile eSIM capable device support two lines?
No, not at this time. Only one line of service can be activated on a single device.
What happens if I accidentally delete my eSIM from my phone? How do I get it back?
Go to a retail store or call care and we will give you a new eSIM.
Does this mean that you have my data backed up somewhere when I want to delete it?
No, Metro-by-
How do I know if my iPhone is unlocked?
- Go to Settings > General, and tap About.
- Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Metro by
T-Mobile Help and Support.
Can I still use my eSIM if I travel internationally?
Yes, international roaming with an eSIM works the same as roaming with a physical SIM.
